❓ Frequently Asked Questions

Shipping

Q: How long will it take to ship my order?

A: Orders are typically shipped within 1–3 business days. If any technical issues arise, you’ll be notified via email, text, or call. Tracking details will be shared by email once your order is dispatched.

Q: What should I check before placing an order?

A: Please ensure your address and phone number are correct. We cannot be held responsible for packages delivered to incorrect addresses provided by the customer.

International Shipping

Q: How long does international shipping take?

A: International orders are processed and shipped within 1–2 weeks via UPS, FedEx, or DHL.

Q: Who pays customs duties or VAT?

A: Buyers are responsible for any customs duties, VAT, or additional charges imposed by the destination country.

Returns, Refunds & Exchanges

Q: Do you accept returns or offer refunds/exchanges?

A: No. We do not accept returns, and refunds or exchanges are not offered on crystal specimens. Please review product descriptions and photos carefully before purchasing.

Q: What if my crystal is missing or damaged?

A: Kindly record a video while unboxing your package to claim any missing or damaged items.

Q: How can I contact you for issues?

A: Email us at contact@quartzcart.com or DM us on Instagram @quartz.cart within 12–24 hours of delivery.

Q: Can I cancel my order after it’s shipped?

A: Once shipped, orders cannot be canceled. Refusing delivery will result in being blocked from placing future orders.

Metaphysical Information

Q: What do the metaphysical meanings of crystals represent?

A: All metaphysical information provided is for spiritual purposes only and should not be considered medical advice or treatment. Results depend on the user’s personal intentions and practices. Quartz Cart does not guarantee specific outcomes or effects.

 

Wholesale Inquiry

Q: Do you offer wholesale options?

A: Yes. Please email us to discuss wholesale opportunities — we’re always happy to connect and support you.