At QuartzCart, we carefully inspect and pack every order before shipping. To maintain product quality and hygiene, we do not accept returns, refunds, or exchanges for change of mind, personal preference, incorrect selection, or any other reason after an order has been delivered.

By placing an order with QuartzCart, you acknowledge and agree to this policy.

Damaged, Defective, or Incorrect Items

We want you to receive your order in proper condition. If you receive an item that is damaged, defective, or different from the product you ordered, please contact us as soon as possible after delivery.

To report an issue, email us at contact@quartzcart.com with:

• Your order number

• A description of the issue

• Clear photographs of the product

• Clear photographs of the packaging, if applicable

• Any other information that may help us assess the issue

Our team will review the information and determine the appropriate resolution.

If the issue is confirmed to be caused by damage during delivery, a defective product, or an incorrect item being shipped, QuartzCart may, at its discretion, provide a replacement or another appropriate resolution.

Items Not Eligible for Return or Refund

The following are not eligible for return, refund, or exchange:

• Products purchased by mistake

• Change-of-mind purchases

• Products that do not meet the customer's personal expectations

• Products that have been used, worn, altered, or damaged after delivery

• Products without their original packaging, where applicable

• Sale or promotional items

• Gift cards

• Products purchased during clearance or special promotional offers

Order Cancellation

Once an order has been processed or shipped, it cannot be cancelled.

If you need to request a cancellation, contact us as soon as possible after placing the order. Cancellation requests are not guaranteed and will only be considered if the order has not yet been processed.

Exchanges

QuartzCart does not offer exchanges for change of mind, incorrect selection, size preference, or personal preference.

If you receive an incorrect or defective item, please contact us at contact@quartzcart.com so that we can review the issue and determine an appropriate resolution.

Refunds

QuartzCart does not provide refunds for standard orders.

In exceptional circumstances where a refund is approved by QuartzCart—for example, where we are unable to provide an appropriate replacement for a confirmed damaged, defective, or incorrectly shipped item—the refund will be processed to the original payment method where possible.

Once a refund has been approved, processing times may vary depending on the payment provider or financial institution.

Contact Us

If you have any questions regarding this policy or have received a damaged, defective, or incorrect item, please contact us:

Email: contact@quartzcart.com

We recommend contacting us as soon as possible after receiving your order so that we can review the issue and assist you appropriately.